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The Best Defense Against Ghosting: Exceptional Candidate Experiences

Derek Cirino - Sep 6, 2023

In today’s competitive job market, candidates often have multiple options at their fingertips. They may be interested in your company today but easily swayed by another opportunity tomorrow. Unfortunately, this can lead to a frustrating trend known as “ghosting,” where candidates suddenly stop responding or disappear altogether during the hiring process.

So, what can you do to combat ghosting and ensure a smoother hiring experience? The answer lies in crafting exceptional candidate experiences from the very first interaction.

Why Do Candidates Ghost?

Before we dive into creating a stellar candidate experience, let’s understand why candidates sometimes choose to ghost employers. Common reasons include:

  • Lack of Communication: Candidates feel left in the dark about their application status or interview feedback.
  • Unpleasant Experiences: Negative interactions or poor treatment during the hiring process can lead candidates to withdraw.
  • Better Opportunities: Candidates receive more appealing offers from other companies.
  • Personal Issues: Sometimes, life events or personal challenges intervene.

The Candidate Experience Solution

A stellar candidate experience isn’t just about impressing candidates; it’s also a powerful strategy for reducing ghosting. Here’s how:

1. Transparent Communication: Keep candidates informed about their status in the process. Even if it’s a rejection, clear communication can prevent ghosting.

2. Personalization: Tailor your interactions to each candidate. Show genuine interest in their career aspirations.

3. Speed and Efficiency: A prolonged hiring process increases the chances of ghosting. Streamline your process without compromising quality.

4. Feedback Loop: Create opportunities for candidates to provide feedback about their experience, helping you identify and rectify issues.

5. Post-Interview Engagement: Continue engaging with candidates after the interview, whether through updates or occasional check-ins.

6. Flexibility: Offer flexible interview times to accommodate candidates’ schedules, reducing potential conflicts.

7. Showcase Company Culture: Highlight your company’s culture, values, and benefits to attract candidates genuinely interested in your organization.

8. Training and Empathy: Train your team to interact with empathy and respect. A positive, respectful experience goes a long way in reducing ghosting.

The Payoff

Investing in a superior candidate experience not only reduces ghosting but also elevates your employer brand. Candidates who have a positive experience, even if they don’t land the job, are more likely to speak highly of your company. This can lead to more referrals, a stronger talent pipeline, and a reputation that attracts top talent.


Ghosting is a challenge in today’s recruiting landscape, but you can combat it effectively by providing an outstanding candidate experience. Transparent communication, personalization, and empathy can go a long way in keeping candidates engaged and interested. In the end, a great candidate experience is a win-win, ensuring that both recruiters and candidates walk away feeling valued and respected.

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