Job Posting

Location: Danvers, MA (Hybrid)
Schedule: Full-time | In office Monday–Thursday | Work from home Fridays
Compensation: $65,000 + bonus + benefits

We are partnering with a growing global manufacturer seeking a Customer Service Manager to support customer operations and deliver a high-quality customer experience.

This role will oversee order processing, customer communication, issue resolution, and support internal teams across sales and leadership.

Responsibilities:

• Manage customer orders through the company’s B2B platform
• Process orders submitted by phone and email
• Handle customer inquiries regarding orders, shipping, and delivery
• Track orders from entry through shipment
• Resolve customer issues and complaints
• Maintain customer records and run reports
• Support leadership with administrative tasks and special projects

Qualifications:

• Bachelor’s degree preferred
• 5+ years of customer service or operations experience
• Experience in manufacturing, distribution, or technical products preferred
• ERP system experience (Navision or similar)
• Strong Microsoft Office skills, especially Excel
• Highly organized with strong communication and problem-solving skills

This is a great opportunity to join a stable and growing company offering strong benefits, bonus potential, and long-term growth.